What can an applicant do online, and what needs the office?
An applicant can send an enquiry and fill the whole admission form online without an account, from the buttons on your login page. They can stop part-way, come back with their reference number and email, upload documents as JPEG or PNG files, and get a copy by email when they submit.
Once submitted, the form is locked, so any change goes through the office. Applicants don't get a dashboard of their own to track progress: the office shares admit cards, results and next steps by email or SMS from the candidate list.